How to Create a New Ticket

If you're experiencing an issue or need assistance, we're here to help. Creating a support ticket is easy and ensures that our team can address your concern as quickly and efficiently as possible. Please follow the steps below to submit your request.

1. Visit the Support Site:
   • Go to the support portal by entering the following URL in your web browser: support-ticketing.cloud.
2. Access the Ticket Submission Form:
   • On the homepage, look for the option labeled "Submit a Ticket" and click on it to open the ticket submission form.
3. Fill in Your Details:
   • Name: Enter your full name in the designated field.
   • Email: Provide a valid email address where you can receive updates about your ticket.
   • Priority: Select the priority level of your issue from the dropdown menu. Options typically include "Low," "Medium," or "High".
   • Subject: Enter a brief summary of your issue or request in the subject field.
   • Message: Describe the issue you're experiencing in detail in the message box. Be as specific as possible to help the support team understand and resolve your problem effectively.
4. Attach Files (if necessary):
   • If you have any relevant files (such as screenshots, documents, or logs) that can assist in resolving your issue, click on the "Attach Files" button and upload the files from your device.
5. Submit the Ticket:
   • Once all required fields are filled out and files (if any) are attached, click on the "Submit" button to send your ticket to the support team.
6. Check Your Email:
   • After submitting the ticket, you will receive a confirmation email. This email will include your ticket number and a link to track the status of your ticket. Make sure to keep this information handy for future reference.